Support
Answers on ordering, shipping, products, and returns. Still have a question? Reach out any time.
OrderingShippingProductsPaymentsReturns
01 — ORDERING & ELIGIBILITY
What are your age requirements?
You must be 21 or older to purchase from this site.
How do I place an order?
Browse the shop, add the products you want to your cart, and complete checkout. You will receive an order confirmation by email once your payment is processed.
Can I order via WhatsApp?
Yes. Look for the WhatsApp ordering option on individual product pages to order directly.
02 — SHIPPING & DELIVERY
Do you ship to my state?
Shipping availability depends on current state regulations for hemp-derived products. Contact us and we’ll confirm whether we currently ship to your state.
Is shipping really free?
Yes — orders over $500 ship free. Orders under $500 use standard shipping rates calculated at checkout.
How is my order packaged?
Every order goes out in plain, unmarked packaging with no exterior branding.
How fast will my order ship?
Orders placed before 2pm ET ship the same day.
View Full Shipping & Delivery Page
03 — PRODUCTS & LAB TESTING
Are your products lab-tested?
Eligible products carry batch-level Certificates of Analysis from independent labs, linked from the product page.
What is the difference between THC, THCA, and CBD?
See our Cannabinoid Guide on the Education page for a full breakdown of THC, THCA, CBD, CBG, and CBN.
Are your products legal?
Hemp-derived products containing 0.3% or less Delta-9 THC by dry weight are federally legal under the 2018 Farm Bill. Some states regulate hemp-derived THC products differently — see our Legal & Compliance guide for details.
04 — PAYMENTS & SECURITY
Is checkout secure?
Yes. All payments are processed through encrypted, secure checkout.
05 — RETURNS
What is your returns policy?
See our Returns page for the current policy on unopened and defective items.
We keep the answers on this page short on purpose — if a question needs more than a couple of sentences to answer properly, we link out to the page that covers it in full rather than cramming a partial explanation in here. That is why you will see links to our Shipping & Delivery, Education, and Lab Results pages throughout this list instead of us duplicating that content.
If your question is not listed above, it usually falls into one of two categories: something specific to your order (which we cannot answer generically, since it depends on your account, your state, or your order history), or something genuinely new that we have not added yet. Either way, reaching out directly gets you a faster and more accurate answer than guessing from a general FAQ entry.
A few of these answers are intentionally general rather than state-specific — shipping eligibility and legal status for hemp-derived products both vary by state and change over time, so we point you to our Legal & Compliance guide for current, location-specific information rather than listing every state’s rules here where they could go out of date.
We update this page whenever a question comes up often enough in support conversations to be worth answering here for everyone, rather than one person at a time — so if something feels missing, there is a decent chance we simply have not been asked it yet.
Same goes the other way — if something on this page is outdated, tell us. Policies around shipping and testing get updated periodically, and this page is meant to reflect current practice, not a snapshot from whenever it was last written.
Our team is happy to help with any question not covered here.
